As long as you have options

“Desperation is the raw material of drastic change. Only those who can leave behind everything they have ever believed in can hope to escape.” – William S. Burroughs As a business owner, are you weathering the economic turmoil with dignity and grace? Have you taken the steps to ensure your company’s continuing viability? Have you … Read more →

Stability in uncertainty

“I don’t want to make the wrong mistake.” – Yogi Berra Where do you look for answers when the economy is imploding? Who out there has sage advice on economic survival for the small business owner? There’s a lot of talk about helping “Wall Street” or “Bay Street,” but not much about “Main Street.” As … Read more →

Employees: your greatest investment

“The brain is a wonderful organ. It starts working the moment you get up in the morning and does not stop until you get into the office.” Robert Frost How hard do you work? If you are a business owner and your answer is “too hard!”, then perhaps you are under-utilizing your resources. Often, your … Read more →

Being a good sales professional

“There are worse things in life than death. Have you ever spent an evening with an insurance salesman?”    Woody Allen How good a sales professional are you? You may be a legend in your own mind, but it takes monumental effort to be a great sales person. The more you do it, the better you … Read more →

There are no secrets

“Three may keep a secret, if two of them are dead.” Benjamin Franklin (1706 – 1790) I’m going to let you in on a little secret. I don’t want you to tell anybody else. Keep it to yourself. Are you ready? The secret is: there are no secrets! Like it or not, we now live … Read more →

A little credit, please

Only two things are infinite, the universe and human stupidity, and I’m not sure about the former. Albert Einstein I’m not sure what actions Einstein was referring to, but one of the dumbest things we humans do today is forget to check on our credit reports. The potential for harm and misinformation within a credit … Read more →

The right side of the law

Lawsuit n. A machine which you go into as a pig and come out of as a sausage.”~Ambrose Bierce Almost everyone in business has a horror story of a lawsuit gone bad. We begin a lawsuit with the expectation of justice as the likely outcome, but all too often, we don’t get justice, we get … Read more →

What’s in an acronym

What’s in a name? That which we call a roseBy any other word would smell as sweet. From Romeo and Juliet (II, ii, 1-2), William Shakespeare While the scent of a rose is perhaps more important than what we choose to label it, understanding specific labels or designations—as well as what those labels mean about … Read more →

Preventing theft

There’s a Spanish proverb that says, “Since I wronged you, I have never liked you.” The twisted logic of the above proverb is too–often employed by fraudulent individuals to explain their reprehensible behaviour, and if you are in business, I am sure you have been exposed to such behaviour and its justifications. You have either … Read more →

Change while the going is still good

If we don’t change direction soon, we’ll end up where we’re going.    Professor Irwin Corey What’s the toughest thing you have to do each day as a business owner that separates you from success and failure? What is it that makes some business owners monumentally successful and keeps others only nibbling at survival? It’s your ability … Read more →

Prioritize your customer base

"A contest between relatives is usually conducted with more acrimony than a dispute with strangers."• Latin proverb Picture your most obnoxious relative. You know that individual, the one who always makes you cringe when they approach you at family gatherings. Every family has one: the loud-mouthed, opinionated, blow hard, who thinks ‘tact' is something that … Read more →

Dealing with a professional

A fellow has been learning to be a balloonist and takes his first solo flight. Unfortunately the wind gets up, he is blown off course and is forced to land. He is in a paddock close to a road but has no idea where he is. He sees a car coming along the road and … Read more →