Graphic Arts’ IT Guy – June 09

Q. We would like to use Time Capsule for backup, but we may also need to store the backup off site. We have about 100GBs of data we don’t want to lose. Can we also backup the Time Capsule and keep it off site? A. Discussions around backup and archiving can be confusing and people … Read more →

Graphic Arts’ IT Guy – May 09

Q. I want to set up a wireless network and my friend tells me all he needs to do is hide the network or use the machine address. Somehow that doesn’t seem very secure. Is that all he needs to do? A. You are correct to be suspicious of this advice. As wireless networks have … Read more →

Graphic Arts’ IT Guy – April 2009

Q. When we have guests on our network, they have trouble sending mail. We are with Rogers and the messages go out, but they don’t get delivered. What could be wrong? A. A few years ago, Rogers and Yahoo! joined forces so they could manage mail services together using Yahoo!’s mail servers. While this benefits … Read more →

Graphic Arts’ IT Guy – March 2009

Q. Using Safari, I am having trouble entering my address on websites because it enters the information incorrectly. I must have entered the postal code by mistake in the past, and I cannot enter the correct information. A. You are having trouble because of the auto fill feature in your Web browser. You can usually … Read more →

Graphic Arts’ IT Guy

Q. We continue to get complaints from PC users that we send email using Apple’s Mail application. They get the message as an attachment and don’t see the attached files. Often they end up running the wrong file in our ad because they miss the instructions in our email. How can we avoid this? A. … Read more →

Graphic Arts’ IT Guy

Q. Does Windows file sharing run automatically on Leopard, or is there something else I need to do? A. Windows file sharing is still available in Mac OS X 10.5, Leopard although it appears to be hidden. To turn on Windows file sharing, open “System Preferences” and click on the sharing icon. Next, put a … Read more →

Graphic Arts IT guy

I’ve had a lot of questions about Mac OS X 10.5 Leopard, so rather than present them separately I will present them together. Connecting to servers is not simple, at first With Leopard, Apple has simplified the way we connect to servers and other computers that have enabled file sharing. However the simplification has also … Read more →

Graphic Arts IT guy

Q. I recently upgraded to Leopard and I wanted to use “Quick Look”, but I cannot find it in the Finder. How can I load it in the toolbar? A. There is an unfortunate side affect to upgrading your Mac from either Panther or Tiger, and it is that the new features of the Finder … Read more →

Graphic Arts IT guy

Q. When I send Windows users a jpeg file from Apple Mail, they say they cannot open the attachment. I can send the same file to a Mac user without an issue. What is going on? A. The problem is that you are becoming a victim of “Windows Friendly” mail messages. When you drag and … Read more →

Graphic Arts’ IT Guy – April 2008

Q. Our client has recently started sending us Word files that we cannot open. They say they have the latest version of Word. Is there another way that they can save their files? A. Your customer has recently upgraded to either Word 2007 on Windows or Word 2008 on Macintosh. Previous versions of Word and … Read more →