Free whitepaper underscores importance of accommodating customer preferences in building loyalty – and profits

Toronto-based Crawford Technologies, provider of document solutions that streamline, improve and manage customer communications, have announced the release of a new whitepaper it commissioned from analyst firm, Madison Advisors. The research evaluates how leveraging customer preferences can achieve customer retention, operational efficiency and revenue-growth goals. The whitepaper, Manage Customer Preferences Across Communication Channels, shows that … Read more →

Canon releases industry resource titled Inkjet Workflows – How To Make Your Work Flow…Efficiently

Canon Solutions America has released its newest industry resource for print service providers in a book titled Inkjet Workflows – How To Make Your Work Flow…Efficiently. Collaboratively published with the thINK Forum, the comprehensive guide was designed to help companies looking to integrate production inkjet technology into their print shop, while also providing in-depth research … Read more →

New Jersey printer boosts productivity by 40% with Heidelberg Speedmaster CD 102-X

Last October, Direct Printing Impressions (DPI, West Caldwell, NJ) installed a new Speedmaster CD 102-6+L with X-Package from Heidelberg. Since then, the commercial printer has improved productivity by 40% – and expects to see additional efficiency increases in the near future. The new CD 102-X replaced an older CD 102 installed in 2001. According to … Read more →

New Komori press to double production capacity at Baesman Group

Ohio-based Baesman Printing & Fulfillment, the print production arm of multi-channel marketing company Baesman Group, has partnered with Komori America Corporation to add a new tool to its printing arsenal – the Komori Lithrone G40-P eight-colour perfecting press with HUV. This new Komori printing press will increase Baesman’s printing capacity by 50%, allowing the company … Read more →

Moquin Press and Heidelberg deliver 4.0 automation with U.S.’s first integrated Push to Stop Press

The first U.S. adopter of Heidelberg’s revolutionary Speedmaster XL 105 technology in 2006, Moquin Press, recently installed a Heidelberg Speedmaster XL 106-6+L – the first machine in the U.S. with Push to Stop technology that’s fully integrated with Heidelberg’s Prinect workflow, Inpress Control 2, and Inspection Control 2. The XL 106 runs besides an existing … Read more →

RIT whitepaper on estimating systems: Printers spend too much time on administrative tasks

Workflows may be automated, but getting quotes on jobs can take so long that new and even existing customers may take their work elsewhere to meet their tight deadlines. Print service providers are interested in fast turnaround on customer quotations with the ability to easily handle any iterations with the client while the job specifications are being finalized. … Read more →

How one UK printer is saving 6,000 employee hours annually

Gardners (Leatherhead, Surrey), one of the UK’s largest wide-format commercial printers that produces hundreds of thousands of square metres of print every month, recently invested in a Durst Rho 1330 hybrid. The company now predicts that its nearly £1 million investment could pay for itself in 2-3 years! How? Richard Courtney, Managing Director of Gardners … Read more →

Heidelberg’s Prinect workflow expected to double productivity at Geographics

Geographics, an Atlanta-based marketing services company, recently installed Prinect Business Manager MIS (Management Information System) and an entire Prinect workflow from Heidelberg. The new workflow and MIS will replace two older competitive systems and better integrate with Geographic’s existing Heidelberg equipment. A little less than a year ago, Geographics started growing unhappy with its workflow and … Read more →

SMBs need to measure their print environment before going digital

Here, guest contributor John Morrison, Vice President of Marketing for Xerox Canada, presents important issues that businesses should consider in their journey to going 100% digital. Morrison is responsible for the development and execution of marketing strategies for Xerox technology, as well as the OEM’s document outsourcing services portfolio. The majority of small and mid-size … Read more →

Impulse Graphic & Display Solutions drives increased prepress production with Esko investment

The process of creating signs and displays is becoming more sophisticated, while the demands to keep up with faster wide-format inkjet printers has forced companies to re-assess how they manage their workflow. Esko recently reported that Impulse Graphic and Display Solutions Inc. (Impulse), of Mississauga, Ontario, has successfully installed Esko’s Automation Engine to reduce operator … Read more →

Four steps to help your business cut paper, go digital and reduce costs

John Morrison is Vice President of Marketing for Xerox Canada. He’s responsible for the development and execution of marketing strategies for Xerox’s technology and document outsourcing services portfolio in Canada. Here, he presents four key steps that companies can take advantage of – and reduce their costs from their dependence on paper documents. You can … Read more →

RMGT 9 Series offset press saving printer $180,000 this year while attracting new customers

Since it was installed this past April by GSNA (Graphic Systems North America), a new RMGT (RYOBI MHI Graphic Technology) 9 Series five-colour sheetfed LED-UV Press at Northern California online printer Copyworld has been saving the firm anywhere between $12,000 and $15,000 per month while opening up new revenue streams. Running 24″ x 36″ sheets, … Read more →