Ricoh has secured a market leadership position for the third consecutive year in Managed Print Services (MPS), according to a new report from analyst firm Quocirca titled “Managed Print Services (MPS) Landscape, 2014.” Ricoh saw double-digit business growth in 2013 with its MPS offerings delivered to customers as part of its Ricoh Managed Document Services (Ricoh MDS) portfolio. The OEM’s 30,000 service professionals worldwide help businesses in sectors such as financial services and healthcare better manage both print and electronic information.
“We are very honoured that Quocirca has again recognized our worldwide success in delivering the right information, in the right form, at the right time for our customers to help drive innovation, improve customer service levels and increase their competitive advantage,” said Yoshi Sasaki, General Manager, Business Services Center, Business Solutions Group, Ricoh Company Ltd. (pictured previously). “In today’s new world of work, it is more critical than ever to create an incredibly efficient information infrastructure that allows employees to work and collaborate like never before.”
“In 2013, we once again saw Ricoh continue to extend its MPS engagements to help its customers streamline business-critical operations,” said Louella Fernandes, Associate Director of Print Services and Solutions, Quocirca Ltd. “Quocirca rated Ricoh ‘Very Strong’ – the highest ranking the report, due to its mature and broad MPS portfolio, centered around the transformation of business processes. Our findings show consistently impressive growth for Ricoh.”
Quocirca, headquartered in the UK, described Ricoh as an organization with “diverse strengths and wide global presence and has prioritized its efforts and investments to win in this highly competitive marketplace. With capabilities in enterprise printing, business process automation and expanding IT services capabilities, Ricoh now has may strings to its bow.”
The OEM has made services acquisitions in the last 12 months including mindSHIFT Technologies Inc. (a provider of managed IT, cloud, data center and professional services) and Aventia (a technological consulting services organization).
It has also made a huge strategic investment last year in Canadian MIS leader Avanti Computer Systems Limited.