Sun Chemical (Parsippany, New Jersey) has expanded its online support platform, SunSupportOnline.com, to include its Canadian customers. Available now in both French and English, the online platform features an easy-to-navigate user interface which includes the ability to view order history, re-order products from a personalized product catalogue, and check the shipment status of open orders. All customers in the Canada and the U.S. will also benefit from the online platform’s optimized mobile functionality and improved tracking information.
“Increasingly, customers want to interact via the web to improve productivity – either to check their order history, track a shipment or reorder common products,” said Penny Holland, Vice President of Marketing, North American Inks, Sun Chemical. “They just need a quick, online solution to answer their questions and support their needs. We’re pleased to expand our SunSupportOnline.com platform to the Canadian market to better meet their needs and further enhance their experience with Sun Chemical.” Existing customers can sign up online at SunSupportOnline.com. The process will require registration and verification by Sun Chemical.
Sun Chemical, a member of the DIC group, is a leading producer of printing inks, coatings and supplies, pigments, polymers, liquid compounds, solid compounds and application materials. Together with DIC, Sun Chemical has annual sales of more than $7.5 billion and over 20,000 employees supporting customers around the world. Sun Chemical Corporation is a subsidiary of Sun Chemical Group Coöperatief U.A., the Netherlands, and is headquartered in Parsippany, New Jersey.