Konica Minolta launches industry-first virtual app to enhance customer experiences

Konica Minolta Business Solutions U.S.A. has announced the expansion of its digital customer service experiences with the launch of its easy-to-use MyKMBS mobile app. The initiative was a result of the company’s “Voice of the Customer” initiatives (including extensive customer journey mapping), which showed a desire for expanded, fast, convenient and engaging digital and mobile interactions.

Keenan Thomson.
Keenan Thomson.

Available for both Android and iOS devices, the MyKMBS app now provides customers with a consistent, integrated and seamless multi-channel customer service experience so they can manage accounts from their smartphones 24/7. A client using the OEM’s MyKMBS.com log-in can access the app – which includes multiple options for locating and selecting their Konica Minolta bizhub press, including barcode scanning and GPS location. Customers can manage their device and initiate a service call, order supplies, or enter a metre read from anywhere at any time.

According to Gap Intelligence, a leading business intelligence provider, the app is also the first such app currently available across the industry. “Konica Minolta’s MyKMBS app is an industry-first, introducing a range of mobile-based device management features that are designed specifically for end-users,” said Keenan Thomson, Senior Analyst at Gap Intelligence.

Kay Du Fernandez.
Kay Du Fernandez.

“The new app continues Konica Minolta’s focus on customer innovation in the workplace, while also delivering service enhancements to the channel,” Thomson added.

“We listened to our customers’ needs for virtual customer service and interactions that are easy, fast and reliable,” said Kay Du Fernandez, Vice President of Marketing at Konica Minolta Business Solutions U.S.A.

“A customer can begin managing his or her account from anywhere at any time, truly moving forward our vision of the Workplace of the Future.”

 

 

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Tony Curcio is the editor of Graphic Arts Magazine.