Ricoh’s B&W MP 2555 series has won “Outstanding 25-ppm Copier MFP” (Multifunction Printer) Award from Buyers Lab. The device’s Smart Operation Panel and related capabilities helped to differentiate it from the competition, said the judges. Ricoh’s family of Smart Operation Panel-enabled features also helped earn the Ricoh MP 402SPF (Outstanding MFP for Mid-Size Workgroups), Ricoh MP 501SPF (Outstanding MFP for Large Workgroups) and Ricoh MP 601SPF (Outstanding Departmental Multifunction Printer) awards. The Ricoh SP 5310DN earned the “Outstanding Departmental Printer” recognition. Its 62-ppm speed, 1200-dpi print quality and media flexibility made it a versatile choice for any department with diverse tasks. The SP 5310DN’s simple, 4-line LCD control panel minimizes the need for training, as well as the risk of productivity-slowing confusion. Additionally, Ricoh’s blend of software, hardware and services won the Buyers Lab’s PaceSetter Award for MFP Platforms and App Ecosystems. Buyers Lab’s analysts cited Ricoh’s suite of Integrated Cloud Environment (ICE) apps and their strong integration with the Smart Operation Panel as key differentiators. In its announcement of winners, Buyers Lab cited Ricoh as “one of the pioneers in developing platforms that extend the functionality of the MFP,” which is an ongoing and growing commitment for the company.
A major part of productivity is high device uptime, and these portfolio enhancements go directly to the heart of that issue, said Buyer’s Lab. Ricoh Smart Support features, including the Ricoh Service Request (SR) App, RemoteConnect Support and Remote Panel Operation, help keep devices with the latest Smart Operation Panel running smoothly – and quickly rebound when they’re not. The SR App plugs the Smart Operation Panel directly into Ricoh’s Global Knowledge Base to assist in troubleshooting without requiring users to go back to their desks and search for answers. If users’ own troubleshooting doesn’t address an issue, the SR App can automatically place a service request with a Ricoh technician. RemoteConnect Support allows service technicians to remotely access the device to quickly diagnose and fix issues without having to deploy an on-site technician – allowing customers to be more productive, while Remote Panel Operation allows IT and network administrators to monitor, diagnose and fix issues on devices that are on their local area network.
“At Ricoh, we’re continually striving to show our customers that we are a brand they can trust – one that offers irresistible appeal and can deliver products, services and solutions to help them meet business goals,” said John Brophy, Vice President of Product Marketing at Ricoh USA. “It’s this customer-first mindset that guides us in our pursuit of improving workplaces through innovative technologies and services. We know businesses need to work smarter in today’s competitive global marketplace, and today’s announcement is one step toward supporting that customer need.”