Lexmark unveils new patient communication solution

Marty DeGraff.
Marty DeGraff.

Lexmark International has announced the availability of Lexmark Patient Communication – a custom solution that integrates Lexmark colour technology into a healthcare provider’s existing processes for immediate access to highly legible and easy-to-follow printed forms and documents. “We’ve all seen the patient discharge packets copied so many times that they’re fuzzy, skewed and hard to read,” said Marty DeGraff, Director of Lexmark Healthcare. “It might seem like a small problem, but those documents are the first line of defense when it comes to post-care patient outcomes.”

When patients are unable to clearly read a form, they may provide incomplete or inaccurate information that can impact their care. Out-of-date forms used by different institutions to collect information can also lead to synchronization issues between health information management (HIM) systems and patient data. In addition, confusion about post-discharge care can lead to negative patient experiences and re-admissions. “We developed the Lexmark Patient Communication solution because immediate access to current, easy-to-understand forms and communication materials is critical to improving patient satisfaction – and can also help clinicians provide the highest level of patient care,” DeGraff added.

The new solution enhances all types of patient documents and makes the right documents instantly available to clinicians and staff. Forms are printed on-demand from any location – eliminating the need for pre-printed stock, the time spent tracking them down, and the use of poor image quality documents or out-of-date forms. Forms and other materials can now be designed with patient use in mind, using colour for documents requiring higher patient engagement – including spot-colours to highlight key sections so patients can complete forms more quickly and more accurately. Lexmark devices can print on label stock, wristbands, card stock, plain paper and more – with adherence to brand standards, proper reproduction of corporate logos, and signature graphics with colour-matching technology. “Rather than forcing a one-size-fits-all solution into the healthcare environment, Lexmark’s healthcare workflow experts assist customers in designing a solution that customized for their hospital’s unique requirements,” said the company. The solution is currently available via Lexmark authorized resellers or directly from Lexmark.


Tony Curcio is the editor of Graphic Arts Magazine.