PIA launches Customer Service Professional Certification Program

The Printing Industries of America (PIA) has launched a new Customer Service Professional Certification (CSP) Program to train and validate the expertise of customer service representatives in a production print environment. The CSP Certification Program, said the organization, will provide vital skills in the areas of professionalism, communication, management of internal and external customers, and job production situations, to deliver “an outstanding customer service experience.”

Joe Marin.
Joe Marin.

“Customer service representatives (CSRs) play a vital role in print companies,” said Joe Marin, Vice President of Education and Training at Printing Industries of America. “Great customer service can turn first-time customers into repeat customers and repeat customers into loyal customers. Having a certified team shows that your company holds its staff to the highest professional standards and will put the needs of its customers first.”

The cost for the Customer Service Professional Certification (CSP) program is $295 (USD) for members and $495 for non-members. Purchasing the Online Course Bundle provides one year of access to the Customer Service Professional eLearning courses and one attempt to pass the certification exam. The Online Course Bundle includes:

  • Roles and Qualities for Customer Service Success
  • Customer Service in the Printing Industry
  • Print Manufacturing Concepts
  • Common Digital File Problems and Solutions
  • Communicating Colour with the Client
  • Dealing with Dissatisfied Clients: Internal and External
  • Professional Communication

For more information about the PIA’s new Customer Service Professional Certification (CSP) Program, please visit www.printing.org/csp.



Tony Curcio is the editor of Graphic Arts Magazine.