Ricoh USA has announced that Joji Tokunaga has been appointed President and Chief Executive Officer of Ricoh in the Americas. Bringing 33 years of sales, marketing and management experience to this latest leadership position, Tokunaga will spearhead the OEM’s North America efforts to bring the global Ricoh Ignite growth strategy to its customers and Ricoh Family Group (RFG) dealer partners. “Ricoh’s global transformation is not only on the path to success, but it’s one that has encouraged us to take a look back at our history of innovation,” Tokunaga added. “Throughout our more than 80 years, we’ve brought industry firsts to market that still today remain key business tools to help people share information and ultimately work smarter. Our commitment to this innovation stems from our collective passion – our passion to understand, to continually serve, and to grow our customers and our dealer partners. I’m looking forward to leading our Americas team further down our transformation path and helping these valued organizations reach their goals.”
Glenn Laverty will continue as Senior Vice President of Ricoh Americas Marketing, and President & CEO of Ricoh Canada, and will report to Tokunaga. The OEM added that Ricoh’s successful transformation journey is validated by its customers’ continued trust and commitment to it. For example, Ricoh’s Customer Loyalty Index (CLI), a standardized tool that tracks customer loyalty over a period of time, revealed that its customer loyalty has increased approximately 4% in the last 12 months. Additionally, its survey data has found that its RFG dealer partner operations’ satisfaction has increased by 28% in two years.
Ricoh’s global value proposition is focused on its commitment to empowering digital workplaces using innovative technologies to enable people to work smarter. As recently outlined in the company’s global growth strategy, Ricoh is committed to its core offerings (office printing and related services), commercial and industrial printing, and visual communications and collaborative technologies and services. It’s also investing in mergers and acquisitions and research and development, while identifying new ways to bring business value through these technologies and services.