Komori America (Rolling Meadows, Illinois) has announced the restructuring of its service department to better align its operations with the company’s Vision 20/20 initiative – a mission to meet the needs of a changing print industry with products that drive greater efficiency as well as proactive service that exceeds customer expectations. As part of the restructuring, Komori has promoted Henning Matz to the position of Director of Service where he’ll oversee all service personnel and customer experiences with an emphasis to continually improve upon and intelligently streamline the company’s service support. Matz joined Komori America as Director of KomoriKare in 2016 after a 25-year career at Webpro Incorporated, where he held the positions of Vice President and President. Daniel Shinomiya, who joined Komori America in 2017 after 11 years in the automotive and manufacturing industries and is currently Komori Service Project Manager (responsible for overseeing the analytics and interpreting data of the service department), will assist Matz in optimizing service initiatives. Isamu Sato, Vice President of Service, will be part of the team as well, with a focus on research and development and special projects aimed at on continuous improvement.
Komori added that its entire service team will proactively align its core values to two Japanese manufacturing principles – Kaizen and Toyota Production Systems (TPS). Kaizen is an approach to continuous, incremental improvement based on a philosophical belief that everything, even processes that are currently working well, can be improved upon. TPS, which uses Kaizen as one of its core business principles, is a production system developed to ensure that a company is providing the best quality, lowest costs and shortest lead times through the elimination of waste.
“We’re excited about this organizational restructuring as it will allow us to aggressively implement a service strategy that makes it possible to test and introduce process improvements that streamline business processes,” said Meishi Tsuya, President of Komori America. “The ultimate goal is to be more responsive to customer needs and expectations.”