Ricoh acquires DocuWare

David Mills.

Ricoh (Tokyo, Japan) has announced that it will acquire DocuWare, a leading provider of content services software. Headquartered in Germany and the United States, DocuWare provides cloud and on-premise document management and workflow automation software to over 12,000 customers in more than 90 countries worldwide through a network of 600 partners. “We’re intent on building a thriving business which meets the growing need of companies around the world, to digitize their businesses and workplaces wherever they may be,” said David Mills, Corporate Senior Vice President at Ricoh. “We see a strong demand from our customers to maximize the value of their documents and business content to support their growth. The agreement we’ve made with DocuWare, which has a market-leading, cloud-first content services offering, is a hugely significant step in meeting that need. We’re delighted at the additional capabilities we’ll be able to offer both current and new customers.”

Ricoh has had a long-term partnership with DocuWare, and employs its software both internally in its own operations, and with current customers. Mills added: “DocuWare takes the pain and cost out of business processes, helping reduce human error, and importantly, improve business efficiency to free-up valuable employee time. Our ambition at Ricoh is to ‘empower digital workplaces.’ What that means in practice is connecting people to information faster and more conveniently and improving communication and creativity. The synergy between Ricoh and DocuWare speaks directly to this ambition. DocuWare will operate as a standalone subsidiary of Ricoh and we’re committed to maintaining and growing its hugely successful partner program through expanding its channel network and investing in further product development.” DocuWare already seamlessly integrates with the OEM’s new IM C series of multi-function printers through Ricoh Smart Integration, that provides customers with a simple and secure way of scanning documents and feeding them directly into a highly effective, intelligent workflow process.


Tony Curcio is the editor of Graphic Arts Magazine.