Contex (Chantilly, Virginia), a world leader in large-format scanning, has announced the success of its chat option on www.Contex.com. Sold worldwide in over 100 countries, Contex solutions are recognized in a wide range of industries for reliability, value, high performance and exceptional image quality. Visitors are currently using the popular chat feature as a go-to resource for new customers and seasoned users alike, when discussing issues surrounding wide-format scanning. Contex.com chat is one of the first opportunities that website visitors get to connect directly with Contex scanning experts, who field questions – from the simple to the complex. The helpful resource has contributed to many first-time customers choosing Contex scanners for their specific requirements, and has also given many long-time customers valuable information to further boost their scanning workflows, the OEM added.
“Our online chat feature gives the scanning community a valuable resource for their scanner and workflow questions,” said Steve Blanken, General Manager at Contex Americas. “New and existing customers use the chat option to get immediate answers about scanner capabilities, such as how the IQ FLEX flatbed scanner handles delicate documents or textiles, for example. Visitors also inquire about the newest features of the HD Ultra X Series,” Blanken added. The contex.com chat feature is staffed by Contex scanning experts Jerry Gautereaux and Paul Jones, and is available Monday through Friday, from 9 am to 5 pm Eastern Standard Time.