Domino strengthens service and support team as its digital printing business grows

Domino N610i Digital UV Inkjet Press.

Domino Digital Printing Solutions (Gurnee, Illinois) continues to invest in resources for its digital printing business with the appointments of several new industry professionals in service and support roles within North America. “We’re experiencing tremendous growth, installing Domino N610i Digital UV Inkjet Presses and K600i Digital UV Inkjet Printers at a remarkable rate,” said Mark Meyer, Technical Director for Domino Digital Printing North America. “To keep pace with our growing install base, we’ve added additional resources to ensure that we provide the very best service and support for our customers.”

Domino K600i Digital UV Inkjet Printer.

The OEM added: “Digital printing is on a strong upward trajectory. Label printer converters today, more than ever before, are understanding the value of having digital in their arsenal. As brand owners are increasing SKUs, versions and personalization (coupled with demand for faster turnaround times, decreased inventory, and superior print quality to differentiate their products), label printer converters are realizing that digital is a necessity in order to be competitive, retain customers, enter new markets and grow their businesses. Their acquisition of digital printing systems continues to rise, and Domino is adding the resources to support this growth.”

Mark Meyer.

“We’ve added personnel in all areas that touch the customer,” Meyer pointed out. “To help desk phone support when a customer calls, to field-service engineers who arrive on-site at our customer’s facilities, and to our Digital Solutions Program which trains the customer to be even more productive, efficient and profitable with their digital assets. Service and support is more than just maintenance and ‘break-fix.’ Service is about ensuring uptime so that our customers’ digital press is installed properly, up-and-running, printing, and producing the highest quality output. Support is about helping our customers take their businesses to that next level through advanced training workshops that maximize their productivity, efficiency and profitability,” he added.

Tom Grencik.

Tom Grencik, Service Manager for Domino Digital Printing North America, emphasized that this is just the beginning. “With the combination of our incredible staff who have been with us from the start, coupled with the additional new hires in 2019, it really strengthens service and support and truly our entire organization,” he said. “These are individuals with many years of experience include several who came to us from Domino competitors because they want to be part of our culture…they want to be on ‘Team Domino.’ And as we head into the new year, we’re actively recruiting to add even more personnel.”

David Ellen.

Global Divisional Director of Domino Digital Printing, David Ellen, added: “We’ve had several new hires in service and support roles and that trend will continue. There’s no question that with our outstanding year-on-year growth, it’s essential to underpin that growth by having the resources, people and focus to stay ahead of the curve…to ensure that we continue to provide the very best customer service experience. Our customers are our business partners, and helping them be highly successful is our number one priority. When they win, we win.”

Domino will be revealing more about its expanding Service & Support Team personnel in the weeks and months to come, including:

  • Steve Daily – Technical Support Manager
  • Glen Hayden – Technical Support Analyst
  • Ernest Wilson – Technical Support Analyst
  • Sarah Ervin – Digital Solutions Specialist
  • Derrick Vives – Field Service Engineer
  • Brian Flahie – Field Service Engineer
  • Greg Hinkley – Field Service Engineer
  • Scott Plucinski – Field Service Engineer
  • Ron Delauter – Field Service Engineer
  • Sean Grage – Field Service Engineer
  • Mark Thomas – Field Service Engineer
  • Steve Brooks – Field Service Engineer

Domino is a leading manufacturer and distributor of digital printing and product-identification solutions. Celebrating its 41st year in business this year, Domino is a global organization with world headquarters in the UK, and North America headquarters in Gurnee, Illinois. It has 25 subsidiaries, representation in over 120 countries, and over 2,800 employees worldwide.

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Tony Curcio is the editor of Graphic Arts Magazine.