A new IDC MarketScape report has named Ricoh a worldwide leader in high-speed inkjet, citing the OEM’s broad strengths – including technological innovation, attentiveness to customer feedback and a large install base. The report, IDC MarketScape: Worldwide High-Speed Inkjet Press 2019-2020 Vendor Assessment, in particular noted Ricoh’s “business development programs with high visibility and strong reputation” as powerful complements to its robust technology portfolio. Analysts also cited Ricoh’s continual technological advancements and heavy investments in ensuring that customer feedback is a part of its R&D process. Most recently, this approach has driven game-changing successes, such as the award-winning Ricoh Pro VC70000 that introduced Ricoh-patented drying technology and extended-gamut inks. These innovations work together to increase ink limits for higher image quality, drive down turnaround times to help meet SLAs and increase throughput, and empower printing on uncoated, offset-coated, inkjet-treated and inkjet-coated stocks without pre-treatment or priming – offering greater creative flexibility and lower paper costs. In fact, Avant Imaging and Integrated Media (AIIM – Aurora, Ontario) recently purchased the first Ricoh VC70000 High Speed Inkjet Printer in Canada, and now has the final component to complete its transformation into “The Digital Smart Factory.”
Continuing to invest more than $1 billion dollars annually in R&D, these innovations in response to real-world pain points and customer goals are the norm at Ricoh, the OEM added. Ricoh pointed out that it builds long-term alliances using a consultative, tailored approach to implementation that doesn’t end with just a sale. Its representatives pursue a high-touch strategy, so as business needs evolve, Ricoh’s ways of addressing them evolve as well. The IDC MarketScape report also cited Ricoh’s plans to continue growing its business services to help its customers continue to grow revenues and page volumes long after implementation, as another key contributing factor to Ricoh’s strong market position. These efforts achieved industry recognition when Ricoh was named “Company to Watch Out For” by industry thought leaders and customers at the sixth annual Inkjet Summit at Ponte Vedra Beach, Florida in 2018.