Offering its authorized channel partners a free, user-friendly service that enhances the ability to deliver a Managed Print Service (MPS) solution for its large-format printers, Canon U.S.A. has officially launched its new eService Cost-Per-Use Program. Designed with usability in mind, this easy-to-use solution allows Canon’s authorized channel partners to remotely monitor their customers’ usage and service-related data from their imagePrograf, PRO Series, TX Series, TM Series and legacy printers. The new eService software is now available to Canon imagePrograf authorized service providers.
With this new service, said the OEM, customers no longer have to purchase a printer up front, or manually order supplies or services. Instead, by utilizing eService, customers can pay on a print-per-use basis, allowing them to concentrate more on managing their businesses – as any consumable or service will be provided on an as-needed basis. Customers also receive full-term service and support (including routine maintenance where available from a channel partner) so they no longer need to worry about checking if there’s enough ink or paper. “eService provides the tools that will help print providers deliver a MPS solution for their customers,” Canon emphasized.
Canon service authorized partners who use eService can remotely view consumable usage levels, as well as the service status and history of a customer’s printer, by gaining access to a dashboard provided by this service. As an added convenience, eService can also automatically notify print providers in cases when customers require consumables, or when an imagePrograf printer requires attention. Canon added that these additional services offered through eService are designed to deliver quicker response times for service-based needs, as they help to eliminate downtime, increase customer satisfaction and streamline productivity for users.