Graphic Arts’ IT Guy – April 2009

Q. When we have guests on our network, they have trouble sending mail. We are with Rogers and the messages go out, but they don’t get delivered. What could be wrong? A. A few years ago, Rogers and Yahoo! joined forces so they could manage mail services together using Yahoo!’s mail servers. While this benefits … Read more →

Graphic Arts IT Guy Q & A

Q. I have a software issue. All the applications that I use often have started quitting unexpectedly. Garage Band, iPhoto, Safari, Mail. I can’t delete or reset without it quitting. Help! A. It may be a system font issue. The “Apple” applications use System Fonts in OS X. Fonts are normally cached by the system … Read more →

Graphic Arts IT Guy Q & A

Q. I am having trouble with my email in Windows Vista. There is a message stuck in my Outbox that will not go away. I’ve called my ISP and they can offer no help. What can I do? A. Welcome to “Windows Mail”, Microsoft’s replacement for Outlook Express (the free email program that came with … Read more →

Graphic Arts IT Guy Q & A

I have a MacBook and a couple of PCs. I also have an external 1TB drive on my Mac. I can mount the Mac’s internal hard drive on my PCs but I cannot mount the 1TB hard drive. How can I get the 1TB hard drive to mount on my PC?  One of the cool … Read more →

Graphic Arts IT Guy Q & A

The other day when my Macintosh started, it came up with the registration screen but it wouldn’t let me quit. So I restarted my Mac. Then it came up with an error saying “/etc/master.passwd: no such file or directory”. I don’t want to erase my files and I can’t reinstall the system. What can I … Read more →

Graphic Arts IT Guy Q and A

I recently bought my first Mac after using a PC for years. On my PC, there were thumbnails of each picture in folders with images. How do I see the same thing in the Finder? With Mac OS X, you can view a folder of images as preview icons. In the Finder, open the folder … Read more →

Adobe Creative Suite 3 preview

Here comes Creative Suite 3! Adobe has been working on CS3 for the past 18 months, ever since Apple stunned the computing community by announcing that Macintosh computers would switch to Intel chips. Additionally, Adobe acquired its competitor Macromedia in 2005, which left many wondering what would happen to products like FreeHand and Flash. Well, … Read more →

Graphic Arts IT Guy Q and A

Q – I want to use Windows on my Intel–based Mac, and I’ve heard there are different ways to run Windows. Which is the best method? A – It is true that you can run Windows on a Intel–based Mac now that Apple is using Intel processors as their main CPU. For all intents and … Read more →

Macworld Conference and Expo 2007

Unless you’ve been living under a rock, you will have heard that Apple CEO Steve Jobs introduced the iPhone at the Macworld Keynote on January 9, 2007. I did actually speak with someone a week later who hadn’t heard of the iPhone—so perhaps I may be wrong about a person’s dwellings. Macworld is huge—Apple’s largest … Read more →

Graphic Arts IT Guy Q and A

Q. I have a file stuck in the Trash. It’s not locked, but I still can’t empty the Trash. What can I do about it? A. I hope you have already checked the permissions on the file. You can do that by selecting the file and choosing “Get Info” from the File menu. On the … Read more →

Graphic Arts IT guy Q and A

Q. I recently imported a Word document into a QuarkXPress document but now I can’t save the file. QuarkXPress says that it can only save “single language files”. I don’t have a copy of Word so I can’t check the file, so how can I save the file? A.  The Word file (.doc) you received … Read more →